Top Questions

When will my subscription box ship?

WIYB ships monthly boxes is two waves. If your subscription renews successfully or you place your order by the first of the month, your box will ship the first week of the month. If you place your order between the 2nd and the 15th of the month, your box will ship on the 16th (or the following Monday if the 16th falls on a weekend). You will receive an email with tracking when it ships!

Do subscriptions automatically renew?

Yes, WIYB subscriptions automatically renew. If you don’t want your WIYB subscription to renew, be sure to log into your account to pause or cancel before your next renewal date.

How do I update, pause or cancel my subscription?

Log into your account to make changes to your subscription at any time.

I’m loving my subscription and want to leave a review. How do I do this?

We love to hear from our box babes! To leave a public review, head over to Cratejoy.com, log in, and navigate to our page.

I have questions, comments or concerns about my subscription. Who should I contact?

We’re here to help better your WIYB experience. Please email info@whatsinyour-box.com and a Box Babe Rep will be with you in 24-48 hours or less.

Orders & Renewals

How does billing work for the WIYB subscription plan?

WIYB charges your card each month on the 25th for the upcoming WIYB shipment. You’ll receive an email that your subscription successfully renewed. If your payment fails on the first try, we’ll make an attempt to bill your card once a day for the next 10 days. You’ll receive an email each time we attempt to charge your card and payment fails with a link to update your account info.

If your initial order is placed after the 15th of the month, you won’t be billed again until the 25th of the following month.

What day of the month do subscriptions renew?

Subscriptions renew on the 25th of the month. If you don’t want your WIYB subscription to renew, be sure to log into your account to pause or cancel it before your next renewal date. If your payment fails on the first try, we’ll make an attempt to bill your card once a day for the next 10 days.

Will I be reminded when my subscription is about to renew?

Yes, we send out a monthly “Sneak Peek” email and inside that email it states if your subscription is about to renew. This email also includes a link to log into your account to update your shipping info, pause, or cancel your subscription.

What is your refund policy?

WIYB has a strict no-refund policy. We state on our Subscribe page, in your order confirmation email, and on our FAQ page, that subscriptions automatically renew.

If you do not want your subscription to renew, be sure to log into your account to pause or cancel it before your next renewal date.

If you have a faulty item or your box is missing an item, contact us directly at info@whatsinyour-box.com and we’re hapy to assist.

My Subscription

I cancelled my subscription before receiving all of my prepaid boxes. Will I receive my boxes or a refund?

You will receive all of the boxes you paid for. They will ship on time each month.

How do I reactivate my subscription?

To reactivate your subscription, log into your account and click “Reactivate”. Then choose your plan and click “Confirm”. Your card will be charged immediately and you’ll receive an order confirmation email.

What benefits are there to pausing my subscription vs cancelling?

When your subscription is paused, you still receive the benefits of being a box babe. This means exclusive deals and discounts, and first dibs on #FlashBoxFriday or when we launch a new box.

How do I pause my subscription?

To pause your subscription, log into your account and click “Edit” then “Skip Next Renewal”. This does not cancel your subscription (so you still receive the benefits of being a box babe!)—it pauses it until the next renewal. You will receive a confirmation email with your new renewal date.

How do I cancel my subscription?

To cancel your subscription, log into your account and click “Edit” then “Cancel Subscription”. You will receive a confirmation email that your subscription has been cancelled. Please note that cancelling your subscription doesn’t change any existing shipments. To change your shipping address or the shipment date, please contact us directly at info@whatsinyour-box.com.

WIYB Community

I want to get involved with the company. Who should I contact about opportunities with WIYB?

Thanks for your interest in WIYB! Sign up for our newsletter to be the first to know about internship and job opportunities. If you have experience and a specific skill set you’d like to bring to our small but mighty team, email christine@whatsnyour-box.com.

I’m a college babe who wants to bring WIYB to my campus. Who should I contact to do so?

Amazing! To join our network of campus reps, email liz@whatsinyour-box.com to begin the application process.

I want to collaborate with WIYB. Who should I contact about next steps?

We love collabing with other boss babes! For partnership opportunities, email hello@whatsinyour-box.com.

Shipping

When will my non-subscription order ship?

Non-subscription orders ship within 7 days of when the purchase is made. You will receive an email with tracking when it ships!

Is WIYB discreet?

WIYB is discreet while maintaining some branding. You can expect a small package to arrive at your doorstep that’s mostly black with pops of pink and yellow. Our logo is printed small on the front. Check out our IG for more pics!

Do you ship internationally?

At this time, we only ship U.S. and Canada. International shipping is in our future, so sign up for our newsletter and stay tuned!

Gifting WIYB

How do I gift a WIYB subscription?

WIYB makes a great gift for any gal. To place your gift order, head to our Subscribe page, choose the plan you wish to gift and upon checking out, enter the recipient’s shipping address. Click the “This is a gift” box and enter your name and email address if you do not want the recipient to be notified when it ships (aka you want it to be a surprise!) If you do want the recipient to be notified when it ships, enter their name and email address. If you want the subscription to renew, click the checkbox that says “Automatically renew this subscription”.

How do I issue a WIYB gift card?

To issue a WIYB gift card, head to our Shop and click the “Gift Card” option. If you want the gift to be a 1-month subscription, choose the amount of $21.